Legal Document

Privacy Policy

Effective from January 1, 2025

Whimpio takes your privacy seriously. We collect only information necessary to provide the Service, never sell personal data to third parties, and give you full control over your own data.

1. Information We Collect

Account Data

Name, email, and password (encrypted) provided during registration.

Event Content

Uploaded photos and videos, event names, and PINs (encrypted).

Usage Data

Device type, browser, IP address, and usage behavior for service improvement.

Payment Data

Processed directly by Stripe. We do not store credit card numbers or financial data on our servers.

2. How We Use Your Information

Service Delivery

Account management, event creation, media storage and display, payment processing.

Communication

Notifying you of important changes, service updates, and necessary alerts.

Analytics & Improvement

Understanding user behavior to improve features and experience (only with your consent).

Security

Monitoring for unusual activity and preventing abuse and fraud.

3. Sharing Data with Third Parties

Supabase

Database and authentication provider. Data stored in Southeast Asia region servers.

Cloudflare R2

File storage provider. All photos and videos are encrypted and accessible only via time-limited URLs.

Stripe

Payment processor. Payment data is governed by Stripe's privacy policy.

Google Analytics

Used for website analytics. Only when you consent to analytics cookies.

4. Cookies & Tracking

Essential Cookies

Used for login sessions and basic website functionality. Cannot be disabled.

Analytics Cookies

Google Analytics tracks aggregate usage behavior. You can opt out via the cookie banner.

5. Data Retention

Photos & Videos

Stored according to package duration: Free 14 days, Standard 90 days, Premium 180 days from event date.

Account Data

Retained for the life of the account. Deleted within 30 days of account cancellation.

Access Logs

Retained for up to 90 days for security purposes.

6. Your Rights

Right to Access

You may request to view your personal data we hold at any time.

Right to Rectification

You can update your personal information from the account settings page.

Right to Erasure

You can delete your account and all data through settings, or send a request to our email.

Right to Data Portability

You can download all your photos in ZIP format from the event management page.

Have a question about our Privacy Policy?

support@whimpio.com